Shipping & Returns

Delivery

When adding a product to the shopping cart, you will be presented with the available delivery options. Shipping charges are based on the goods' weight and value. Small and inexpensive orders can be sent by Royal mail, while heavier bulk deliveries are sent by a selected carrier. Please be aware that although Royal Mail endeavour to deliver all 1st class items the next day, this is not a guaranteed service. Please contact us should you experience a delay of more than three days past the due delivery date (4 days from the posting date).

For mainland UK, we aim to deliver your items within 3-5 working days.

If this is your first order with us, please ensure that the only address you enter is the credit card billing address, as this is the only address to which we can deliver. If you have previously placed an order on our website, you can specify an alternative delivery address if your order value is less than 50.

Delivery to addresses outside the UK (mainland Europe), will typically take 7-10 working days. Overseas orders over 50 and less than 2kg are despatched by Royal Mail international SignedFor, at a minimum charge of 10.00.
Items under 50 and less than 2kg are despatched by Royal Mail Airmail International with proof of posting certificates retained.

If we are out of stock of an item or there is a problem, we will contact you as soon as possible.

Please note that when several items are ordered they may not all be delivered together.
We will inform you by email when your order is despatched and when you may expect delivery.

Returns and Refunds

We want you to be happy with your order. If you wish to cancel your order you may do so at any time from the day you placed the order, up to 7 working days starting the day after you received the goods without reason. A refund of all monies including postage and packing charges, will be made within 30 days of cancellation. Where the goods are not faulty or wrongly delivered by us the goods must be returned at your cost. Please ensure that you follow the advice on our invoice/delivery note.

If the product(s) has not been dispatched we will cancel the order and full payment will be refunded. If the products(s) has been dispatched and we are unable to prevent the delivery, you should refuse to sign for the goods and they will be returned to us and the cost of your order refunded.

You must cancel your order in writing, by email or telephone. You will be responsible for the cost of returning the goods and you must take good care of the goods whilst they are in your possession. When you return your goods please return in saleable condition complete with all packaging and any supplied free gifts. Please include your name and address, invoice number, date goods received.

If the goods arrived damaged from you we will not be able to accept the goods. Please pack them securely. When returning goods, please obtain a "Proof of Postage Certificate" from your postal provider, since we cannot be held responsible for parcels lost on return to us. We recommend you use a registered postal system to ensure safe delivery.
Your rights under consumer legislation for these goods are not affected.

Please note that your right to return an item does not apply to certain items unless these items are faulty or misdescribed. Such items include:

  • perishable items.

We regret that we are unable to accept returns on food products if the packaging has been opened or tampered with in any way unless the product is of unsatisfactory quality. We are unable to offer a refund or exchange for printed and personalised items unless we make an error or there is a fault with the goods. The Distance Selling Regulations Act of 2000 does not apply to personalised goods, because they cannot be resold so do not have to be refunded or replaced.

Damaged, faulty or mis-described items
On upon receipt of your goods from Chocdock Store, please inspect and inform us immediately of any damages, mis-described or missing items within 3 working days. In the event that your order is visibly damaged and delivered by a courier, do not accept the order and write "Damaged" on the delivery note along with a brief description of how or where the item is damaged. Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the goods.

ANY design, quantity or other order amendments must be submitted in writing and confirmed by us. Whilst we always do our best to accommodate amendments, once the order has been received, we cannot accept responsibility for incorrect details, misspelt words etc. We always email a draft picture of personalised goods for approval before processing the orders.
If you have any problems with your purchase we can offer help and assistance. Please contact us on 020 8539 2983.
Your rights under consumer legislation and Manufacturer Guarantees are not affected.

Refund Policy
If you return all items of your order at the same time on damaged, faulty or mis-described grounds we will refund the cost of your order and the delivery charge. Delivery charges will not be refunded if you return only part of the order (e.g. you have ordered two items but only return one). If items are parts of a set you must return all parts in order to qualify for a refund.

Please note refunds are made as soon as possible and in any event within 30 days of your order.

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