Help

Using Website

Browse
There are two ways in which to browse through the various categories of products we have to offer:

  • The navigation menu on the left hand side of the screen helps you to move around the site. Click on any of the main category links (British chocolate souvenirs, London chocolate souvenirs etc.) to see subdirectories or list of products relevant to the category. Browse the subdirectories or choose a particular product of your interest.
  • Select a product group from the main horizontal navigation bar on the top. These groups are the special selections of different products chosen from the product range. It is a good idea to have a look at our New products and Specials.

Search
A quick way to find the products you are looking for is to use the 'search function'. You will find this at the top of the main page just above the category links. This area helps you find what you are looking for quickly. A product code is also available for each product to enable you to find a specific product if you are returning to the site and have previously noted the product code. Just add the quick find code into the search box.

Your Cart
Once you have decided on the item you wish to purchase, simply click the “Add to cart/Buy now” button located under the price of each item. Once an item is in your cart, you can then, by following the above procedure, add additional items to your cart.
The total amount in your basket is summarised on the top of the site. Within the basket page, you can change quantities, remove items or add a promotional code if you have one. To redeem a Discount Code you must enter the Discount Code during the checkout process when placing your order online. If you are happy with everything you can proceed to the checkout section to buy the contents of your basket.

Checkout
When you are ready to continue with your order you will be asked to either sign in if you have purchased previously or register on our secure server if you are a new customer.
First click the 'REGISTER' button and fill in your details. Please complete the registration as accurately as possible and select your chosen payment method. Next time you visit us simply log-in with your details. These buttons can be found in the top right hand side of the website.
The security of your information is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information you provide to us as part of the sales transaction.
We take every precaution to protect your details both online and offline. Your privacy is our concern. Your credit card details are verified by PayPal. This means that we at Chocdock do not see your credit card details at all. Details are not stored on the Internet or on any of our own computers.

Confirmation
Once you have made your purchase you will be sent a confirmation to the e-mail address given and one of our sales representatives may then contact you to make further arrangements.
In My Account area you can see the order history, its progress and can print a receipt if required. Once the order has been dispatched an e-mail will be sent to let you know.
If you require help at any time send us a message at Contact Us or call 020 8539 2983. We aim to reply to all email enquiries within 24 hours of receipt during working hours.

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